Please read these terms and conditions carefully as you will be bound by them. A contract between you and Dorian House will come into existence upon the date upon which you reserve a room with us. Your contract is with Dorian Bath Ltd.

Please ensure you also read and understand our COVID-19 policy prior to arrival which may change with out notice following any updates from and inline with the UK Goverment. 

Check-in / Check-out

Our standard check-in times are between 2-7pm or 2-6pm on Sundays. If you wish to arrive before 2pm we will do our best to arrange for your room to be ready or alternatively hold your luggage for you. If you are likely to arrive after 7pm or 6pm on Sundays, you will be able to use our key-safe facility. Please ask us for details. Our latest check-out time is 11am.

Breakfast

Monday-Friday 8-9.30am. Saturday-Sunday 8.30-10am.

Bookings

Rooms may be reserved online with a valid credit or debit card. Please note that the maximum occupancy of each room is 2 persons and this includes children.  On occasion we may permit an extra bed (on request prior to reservation and subject to availability). The additional charge is £30 per night.  This option is only available in limited room types. Regrettably no pets are allowed.

Standard bed & breakfast rate – payment terms: We reserve the right to charge the full price of your booking to the card you provided with your reservation 3 days before your arrival date, once you are inside our cancellation policy period.  Should you make a booking less than 3 days before your arrival, we will charge your card at the point of booking. If your card is declined, please be aware that your booking will be cancelled.

We regret we have had to introduce this policy due to an unsustainable rise in the number of last minute cancellations and invalid credit/debit card details being provided by guests. 

Advance Purchase Rate bookings: Payment is due in full at the point of booking and all payments are non-refundable. Once booked, booking dates are not modifiable.

A minimum 2-night stay is required at weekends (a “weekend” includes a Friday or Saturday night).

Confirmation of your booking will be sent by email subject to your providing a valid email address.

Group bookings (3 or more rooms)

If you wish to book 3 or more rooms different policies may apply and therefore you will need to contact us at Dorian House directly prior to reserving as we do not generally accept groups.  We are a small and intimate B & B and our main concern is the peaceful enjoyment of the hotel for all our guests.

Cancellations

Cancellations must be made by email (info@dorianhouse.co.uk) at least 72 hours prior to your planned arrival date to receive a refund of any payment previously made. If you cancel less than 72 hours before your due date of arrival or fail to arrive at the hotel ('no show'), we will charge your credit/debit card with 100% of the value of your booking. We recommend guests ensure they have valid travel insurance in place in case of the need to cancel your booking.

Bad weather policy

In the event of bad weather conditions, Dorian House will fully apply our cancellation policy.

Prices

Room rates shown on our website are per room, per night and include breakfast and VAT.  Room rates are subject to change. 

Registration

We are required by law to maintain a register of our guests. Residents of the United Kingdom and/or the European Union shall on check-in provide their full names and addresses. All other guests must on check-in provide details of a valid passport. 

Parking

We provide one complimentary on-site parking space to guests (and also on street parking outside the hotel with our own parking permits) both strictly subject to availability.  We cannot guarantee a parking space. Cars and their contents are parked entirely at the car owners' risk. Should additional spaces be required these will be subject to availability and may incur an additional charge. 

Damage

We reserve the right to make a charge of up to £350 for any actual damage caused to Dorian House by a guest along with any additional costs incurred due to the damage caused.

Smoking

Dorian House is a strictly non-smoking establishment anywhere in the building and its environs.  Should you smoke in your room, our fire system will probably trigger and we will charge a fee of £100.00 to your card for having to undertake a deep clean of your room.

Termination Policy

Dorian House reserves the right, at its discretion, to terminate without notice an individual’s stay at Dorian House where deemed necessary.

Promotional Codes

Promotional codes may only be applicable to certain room types and room rates which are subject to change with no notice, and will only be to the value displayed on the promotion. 

The discount is subject to availability and maybe changed or withdrawn without notice at any time.

The Promotional Code must be applied at the time of reservation.

The standard reservation terms and conditions apply in full for all reservations made using this promotional code.

The discount is only applicable to room rates at the time reservations are made direct and cannot be applied to additional purchases made during a stay.  

10% off your stay is not applicable on Cosy or Standard room rates at this time 

 

Covid-19 - Please note we will not be able to offer any Non-Refundable/Non-Amendable reservations made after April 2020 a date move or refund in the event you are unable to travel due to Covid-19 or if travel restrictions are in place for your local area.  We strongly recommend taking travel insurance to cover you in the event you are unable to travel for any reason